Privacy Policy


Thank you for visiting our website

As a Christian organization, we follow Biblical guidelines in our dealings with each other and with third parties: “But all things must be done well and in an orderly manner.” (1 Corinthians 14:40).

You can choose to update your details or unsubscribe at any time.

Our privacy promise:

  • • We only use your data to keep you informed of our projects, collaborative projects or announcements of other Christian projects.
  • • We do not pass on your details to third parties.
  • • We store your personal data securely.
  • • We promise reliable and safe handling with banks and postal services.
  • • You can unsubscribe at any time.

We store the following information:

  • Mainly e-mail address and / or
  • Mailing address,
  • possible, activities for which you have registered,
  • possible, organization, institution, church or denomination of which you are a member and
  • bank details if you have specified them specifically for specific activities that you have registered for,
  • Fotos of multimedia fragments

How long we keep the information:

Until you submit an application to unsubscribe of our database.

Information sources:

  • Information provided via a contact form or subscription
  • Information provided via a donation
  • Information from a broader source such as the website of the Federal Synod of Protestant and Evangelical    Churches in Belgium
  • Information provided through our projects and activities through the years with other organizations and partners.

We have updated Koinonia Ministries privacy policy to reflect new regulations and to explain how we collect, store and use your data securely. Koinonia Ministries has always sought to follow best practice and treat each supporter respectfully.

About Koinonia Ministries

Koinonia Ministries is a non-profit-making organization with a Christian identity that operates on international scale and has an interdenominational character.

Koinonia has a vision for a united church that is active and involved in the community life. This means bringing answers and practical solutions to the questions and challenges of life that the world is facing today.


Personal information is collected directly from you when you interact with Koinonia Ministries. For example,

  • Making a donation
  • Sending or receiving an email
  • Making an enquiry
  • Visiting our websites
  • Taking part in an event
  • Volunteering for Koinonia Ministries
  • Signing up to a campaign or newsletter
  • Where we have a face to face relationship with you

Information may be collected in person, over the phone, through our websites, social media, email or from something you’ve posted to us.


The information we hold will typically include some or all of the following:

  • Your name
  • Postal address
  • Email address
  • Phone number
  • The activity that you have completed or the information you have requested

If you make a donation, we may collect:

  • Bank details
  • Credit card details
  • Gift Aid Declaration details

If you interact with us online, we collect:

  • non-personal data such as IP addresses
  • details of pages visited
  • details of files downloaded.

Website usage information is collected using cookies: see the section on Cookies below.

We collect information from third parties such as event organizers (eg, a festival) or fundraising sites when you have agreed to support Koinonia and have given your consent.

We may collect information published in articles, newspapers or social media.

Where you provide the information, we may collect personal data such as:

  • your denomination or church
  • your religious beliefs

For people travelling in the trips that Koinonia Ministries organize, we may store and share with a travel organiser or company your medical details, and if you participate in an event that we have organised, we may ask you to provide information to make sure we can manage the event safely and efficiently.

We may also receive information about you from other sources (including public sources). This is explained in the ‘How we might use your information’ section below.


We may use the personal data we collect to:

  • Keep you up-to-date on news and the impact of Koinonia Ministries’ work
  • Ask for financial and non-financial support, such as volunteering or prayer
  • Provide information or resources
  • Provide a personalized service, such as personalized emails
  • Keep records of your relationship with us eg, feedback you have given or complaints you have made


Your settings or the privacy policies for social media and messaging services might give permission to access information from these sources. If we do access this data, for example to assess the effectiveness of our communications, we will not add this to your personal details that we hold. We advise you to check the privacy settings on your social media provider to ensure you are happy with the level of privacy you have chosen.



If you are a new supporter, on or after 25 May 2018, we will process your personal data on the basis of the consent you provide us with. You are free to change your contact preferences at any time by contacting us by telephone, post or email.

Legitimate Interest

  • If you are an existing supporter, as at 25 May 2018, and have requested emails, we will continue to send emails to you. GDPR calls this legitimate interest.
  • We may also contact you by post or telephone where we have a legitimate interest to do so – for example. We will never call to seek a donation. Where you have previously asked us not to contact you in this way, we will continue to respect your contact preferences.
  • When you make a donation or a series of donations, express an interest in our work, or show a potential to give to our work, we will rely on our legitimate interest in order to collect additional information.
  • We may also share details of the difference our work makes and update you on other ways you could support our work.


If you volunteer or travel on a trip with us, and provide personal or sensitive personal data, such as dietary, mobility requirements or specific health information, we will store, process and disclose the personal information we collect to:

  • deliver a safe trip or event for you and others involved, including the disclosure of sensitive data, such as medical information, to our partner(s) where necessary.
  • provide the administration of these events or opportunities to serve.
  • monitor the quality of the volunteering opportunity or trip provided.
  • answer any questions or feedback you may have.
  • provide anonymized data to monitor compliance with our equal opportunities policy.

Legal basis of processing your data

If you provide personal and sensitive data when applying for a job or to volunteer with us, we will process that data based on consent given by you at the point that the data is collected, or if existing information, based on legitimate interest.


We do not share or swap your information with any other charities or organizations for the purposes of their marketing – as this would conflict with our core values and desire to treat supporters with respect.

Our service providers and third parties

We may provide third parties with general information about users of our site, but this information is both aggregated and anonymous. However, we may use IP address information to identify a user if we feel that there are or may be safety and/or security issues or to comply with legal requirements.


We only process personal data of minors (persons younger than 12 years) if written permission has been given by the parent or legal representative.


This policy was last updated in May 2018. We may amend this policy from time to time to take account of changes to our processes or changes to data protection or other associated legislation. If we make any significant changes to this policy we will show this clearly on our website, and/or by contacting you directly.